Tenant FAQs
Answers to your common questions
Q: What is your showing policy?
A: If you are interested in one of our properties, we encourage you to request a showing and complete an application for this property right away. You can do a showing first or complete and submit your application first, but we need you to complete both the showing and the application before we will consider your application complete. You can do a showing at one of our properties in any of the following ways: 1.) In person, 2.) Via a representative selected by you who can represent you at the viewing, or 3.) Via Skype® or a similar real-time video.
Q: How long does an application review take?
A: We try to provide a definitive yes or no on your application within three business days of receipt of a complete application for one of our properties.
Q: What is your marijuana policy?
A: Despite Oregon state laws concerning marijuana (both recreational and medical), the Federal Controlled Substances Act still considers marijuana to be a controlled substance. Concerning marijuana in rental housing, Federal law preempts or overrides Oregon state law. Under Federal law, growing and consuming any amount of marijuana is illegal.
For that reason, we do not allow cultivation or consumption of any quantity of marijuana in any of our properties, even to individuals who have an Oregon medical marijuana card.
If you grow or consume marijuana, we can't and won't rent to you.
For that reason, we do not allow cultivation or consumption of any quantity of marijuana in any of our properties, even to individuals who have an Oregon medical marijuana card.
If you grow or consume marijuana, we can't and won't rent to you.
Q: What is your smoking policy?
A: ALL of our homes and plex units are strictly no smoking. You are of course free to smoke outside the home or plex unit. We make it clear in our lease that if you do smoke inside, we will charge you for all costs to remove any and all traces of smoke on the interior of the unit, including the costs of full interior repainting and replacement of floor coverings as required.
Q: What is your rent payment policy?
A: All rent is due on the 1st, late by the 5th of each month. We accept payment in the form of cashier's checks, online payment, or money orders only. We do not accept personal checks or cash.
Q: I am paid on the 10th of each month. What then?
A: All rent is due on the 1st, late by the 5th of each month. If your pay periods do not line up with this requirement, you will need to make arrangements to have the funds in reserve each month to allow timely payment of your rent.
Q: What is your deposit policy?
A: The security deposit for each of our properties is 100% refundable to you if the unit is left in the condition it was in when you rented. We understand and make allowances for reasonable slight wear and tear.
Q: What is your Lease Start Date/Move-In Date Policy?
A: Once we approve you for one of our properties, we of course want your lease to start as quickly as possible. We will agree to a lease start date that is as late as approximately two weeks after the availability date of the property, or, two weeks after you’ve made application, whichever of these dates comes latest. Lease start dates beyond this approximately two week window can be discussed, but we reserve the right to say no and move on to the next applicant. If you have a lease start date that you’d like to discuss that is outside of the date ranges discussed here, please contact us.
The following policies apply to most of our properties. Individual properties may have unique policies that differ from those listed below.
Q: What is your pet policy?
A: In our properties that allow pets, we typically limit pets to small pets only, approximately 10 lbs or less. We make some exceptions for older larger pets that have a verifiable history of no damage to properties. We place a limit of two dogs or two cats or one of each, with exceptions possible upon review. We typically charge a $350.00 refundable pet deposit for each pet. There is no deposit required for very small pets such as birds, mice, fish or other caged pets.
Q: Who pays for utilities?
A:
On our houses, we typically pay for garbage service and our tenants are responsible for water, sewer, electricity and gas or oil. On our plex units, we typically pay for garbage service and for water and sewer. Our tenants are responsible for electricity and gas or oil. Please see individual property ads for specific policies on utility responsibilities.
Q: What about cable TV or cable internet?
A: Many of our properties already have cable connected. If you would like these services, you will be responsible for payment. If you rent a property that does not have this service connected, we will be happy to provide a letter to the service provider giving them authority to connect the service to the property.
Q: Who maintains the landscaping?
A:
For our houses, our tenants are responsible for maintenance of the landscaping. For our plex units, we generally maintain the common areas and leave maintenance of the unit-specific areas to the responsibility of the tenant.
Q: Who is responsible for maintenance?
A: We have an outstanding maintenance team and pride ourselves on very rapid response to maintenance requests.
